At Automated Drive Systems we feel that the ability to support customers is our best asset. We continue to develop a superior team of technicians and engineers so that when you, our customer, informs us of a need we can respond. We pride ourselves on personalized service, offering customer support and technical expertise pre and post-sale.
Our technical support services include telephone based support, field service and the ability to set up remote monitoring. Whether it is the middle of the day or the middle of the night we are here to serve you. A key point of difference is our policy on telephone support. We offer 24/7/365 access to our technicians and if we can resolve your problem over the phone there is absolutely no charge. This includes all makes and models of equipment - even if you did not purchase it from us!
Customer Support and Customer Service
We believe that our customers are the most important factor to our success. We strive to exceed your expectations with every interaction. Each of our employees is rigorously interviewed and screened for their understanding of the importance of customer service as a condition of joining our team. Our friendly, qualified, and trusted professional team members are committed to dedicating their knowledge and solution-focused thinking to help your organization strive for success.
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